# Cookie Policy

**Last Updated: April 16, 2026**

This Cookie Policy explains how Lomelli ("we," "us," or "our") uses cookies and similar tracking technologies on our website and in the Lomelli platform. It works alongside our [Privacy Policy](privacy-policy.md).

## What Are Cookies

Cookies are small text files a website places on your device so it can remember something about your visit. "Similar technologies" include localStorage, sessionStorage, pixel tags, and fingerprinting scripts. Throughout this policy we use "cookies" to mean all of them.

Cookies can be:

- **First-party** (set by Lomelli) or **third-party** (set by a service we use).
- **Session** (deleted when you close your browser) or **persistent** (stored until a set expiry date).

## How We Use Cookies

We use cookies to:

- Keep you signed in and remember your preferences.
- Keep the Service secure (detect bots and abuse).
- Measure how people use the site so we can improve it.
- Process payments safely through our PCI-compliant payment provider.
- Remember your cookie choices so we don't ask you again on every visit.

We **do not** use cookies for cross-site advertising.

## Types of Cookies We Use

### Essential (always on)

Required for the Service to function. You cannot opt out of these without breaking core functionality.

| Name                     | Purpose                                | Duration    |
|--------------------------|----------------------------------------|-------------|
| `lomelli_session`        | Keeps you signed in                    | Session     |
| `lomelli_csrf`           | Cross-site request forgery protection  | Session     |
| `agentdesk_pricing_period` | Remembers your monthly/yearly choice on the pricing page | 1 year |
| `cookie_consent`         | Stores your cookie preferences         | 1 year      |
| Cloudflare / WAF cookies | Bot detection and DDoS protection      | Up to 30 days |

### Functional (on with consent)

Remember non-essential preferences to improve your experience.

| Name              | Purpose                                    | Duration |
|-------------------|--------------------------------------------|----------|
| `lomelli_locale`  | Remembers your language preference         | 1 year   |
| `lomelli_ui_prefs`| Stores dashboard view preferences          | 1 year   |

### Analytics (on with consent)

Help us understand how the site and product are used so we can improve them.

| Provider          | Purpose                                    | Cookie(s)                 | Duration  |
|-------------------|--------------------------------------------|---------------------------|-----------|
| [YOUR-ANALYTICS]  | Aggregate page views, feature usage, funnel analysis | varies | Up to 2 years |

Analytics data is aggregated and de-identified where possible. We do not use analytics cookies to build advertising profiles.

### Marketing (off by default)

We currently do **not** use marketing or advertising cookies. If we add any in the future, we will update this policy and ask for your consent first.

## Third-Party Cookies

Some features rely on third-party services that may set their own cookies when loaded:

- **Stripe** (payment processing) — essential for secure checkout.
- **Resend / email providers** (transactional emails) — may set tracking pixels for deliverability reporting.
- **Cloudflare** (security and performance) — essential bot and DDoS protection.
- **Twilio** / **Meta WhatsApp Business** — only when you actively use those channels in the dashboard.

These providers are bound by their own privacy policies. Links:

- Stripe: https://stripe.com/privacy
- Resend: https://resend.com/legal/privacy-policy
- Cloudflare: https://www.cloudflare.com/privacypolicy/
- Twilio: https://www.twilio.com/legal/privacy
- Meta: https://www.facebook.com/privacy/policy/

## Managing Your Cookie Preferences

You can manage cookies in several ways:

- **Cookie banner:** the first time you visit, you can accept or decline non-essential cookies. You can change your choice any time by clicking "Cookie preferences" in our footer.
- **Browser settings:** all major browsers let you block or delete cookies. See instructions for [Chrome](https://support.google.com/chrome/answer/95647), [Firefox](https://support.mozilla.org/en-US/kb/cookies-information-websites-store-on-your-computer), [Safari](https://support.apple.com/guide/safari/manage-cookies-sfri11471/mac), and [Edge](https://support.microsoft.com/help/4027947).
- **Do Not Track / Global Privacy Control:** we honor the GPC signal for users in jurisdictions where it has legal effect.
- **Opt out of analytics:** most analytics providers offer a direct opt-out at the link in the table above.

Blocking essential cookies will break sign-in and other core functionality.

## Changes to This Policy

We may update this Cookie Policy to reflect changes in technology, law, or our practices. Material changes will be announced by updating the "Last Updated" date and, where required, asking for fresh consent.

## Contact Us

Questions about cookies or this policy:

- **Email:** privacy@lomelli.ai
- **General contact:** hello@lomelli.ai
- **Phone:** +1 (448) 413-9729

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*This Cookie Policy is a thorough starting point and not a substitute for legal advice. Please have it reviewed by a qualified attorney before publishing.*